Refund policy

Return & Refund Policy

At Vinstigator, most of our products are individually made, engraved, or personalized specifically for you. Because customized products cannot reasonably be restocked or resold, custom and personalized items are generally considered final sale and are not eligible for return or exchange.

That said, we stand behind the quality of our craftsmanship and the materials we use.

Our Quality Guarantee

If your order arrives with a significant defect, experiences a critical material or workmanship failure under normal intended use, or we made a legitimate mistake while creating your order, please contact us so we can make it right.

Examples of qualifying issues may include:

A significant defect in the material that affects the function or integrity of the product
A product that arrives broken or damaged
A significant failure of the product under normal intended use
Incorrect personalization caused by an error on our part
An incorrect design, product, or option produced by Vinstigator
A significant engraving or manufacturing defect that does not reasonably match the approved or submitted design

Depending on the circumstances, we may offer a replacement, repair, remake, or refund.

30-Day Issue Reporting Period

Please inspect your order when it arrives.

If your product is damaged, defective, incorrect, or you believe it qualifies under our Quality Guarantee, please contact us within 30 days of receiving your order.

Your order number
A description of the problem
Clear photographs showing the issue

We will review the circumstances and work with you to determine the appropriate solution.

Please do not return a product without contacting us first. Items returned without prior authorization may not be accepted.

Custom & Personalized Products

Because personalized products are created specifically for each customer, we cannot accept returns or exchanges because of:

A change of mind
Incorrect spelling, dates, names, wording, photographs, or other information provided by the customer
A customer selecting the wrong design or personalization option
A customer deciding they no longer want the customized product after it has been produced
Minor differences between a digital preview or photograph and the finished handcrafted product

Please carefully review all personalization information before submitting your order.

Natural Materials

Many Vinstigator products are made from natural materials, including wood, bamboo, and slate.

Natural variations in grain, color, knots, texture, thickness, edges, and other characteristics are expected and are part of what makes each handcrafted product unique. These normal variations are not considered defects.

Laser engraving may also vary slightly in darkness, contrast, or appearance because natural materials do not react identically from one piece to another.

However, a natural-material variation that results in a significant structural or functional failure may qualify under our Quality Guarantee.

Shipping Damage

If your order arrives damaged during shipping, please retain the product and its original packaging and contact us promptly at Vinstigator75@gmail.com.

Please provide photographs of the damaged product and the shipping packaging. This information may be required to process a shipping claim and determine the appropriate replacement or resolution.

Returns

If Vinstigator determines that a return is necessary, we will provide instructions on how and where to send the product.

Do not send a product back without receiving return authorization from us first.

Because each situation is different, return shipping responsibility will be determined based on the circumstances of the claim. If the return is required because of an error by Vinstigator or an eligible product defect, we will provide appropriate return instructions.

Refunds

When a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after the refund has been processed for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since we notified you that your refund was approved, please contact us at Vinstigator75@gmail.com.

European Union Customers

If merchandise is shipped into the European Union, applicable consumer protection laws may provide additional cancellation or return rights.

These statutory rights may differ for custom-made or clearly personalized products, which can be exempt from certain cancellation rights. Nothing in this policy is intended to limit any consumer rights that cannot legally be waived.

Questions or Concerns

We want you to be happy with the quality of your Vinstigator product. If you have a problem with an order or aren't sure whether an issue is covered by this policy, please contact us.

📧 Vinstigator75@gmail.com